EPP, Poland’s biggest retail landlord, has partnered with Chainels to launch the EPP Connect application – a tenant community management tool. By accessing the platform’s innovative and useful features, both EPP tenants and the company’s team gain access to a single solution which supports and improves both operations and communications. EPP will use the application to continuously enhance tenant relations and information flow as well as gain immediate feedback from its business partners. EPP Connect is now available to EPP’s tenants in Cracow Zakopianka and Wroclaw Pasaż Grunwaldzki shopping centres, and is set to be introduced in the entire portfolio in Q1 2021.
Together with technology partner Chainels, EPP has launched its new EPP Connect digital platform to take cooperation with its tenants to the next level and make it even easier, faster, and more efficient. The application helps to successfully manage EPP’s vast range of shopping centre-related activities. EPP Connect can be used by a shop manager or its employees to connect with the shopping centre team and receive crucial information very quickly. By using one easy-to-use platform, tenants can submit requests to the shopping centre management and stay up to date with all relevant news, events, alerts, and maintenance works taking place.
The solution allows for easier and faster flow of information necessary for cooperation between the landlord and tenant of the centre, as well as data analysis and generating reports. EPP Connect’s functionality facilitates reporting technical issues and monitoring the status of the request. Access to a help centre enables tenants to receive prompt replies to their queries. The platform allows tenants to share their opinion by participating in surveys or adding comments. It also offers a security alert for use in emergency situations, providing immediate distribution of information, enabling a fast reaction. The tenant’s staff can use EPP Connect to offer attractive discounts, in turn increasing their affinity to a given shopping centre.
“In a fast-changing and dynamic shopping centre environment, the flow of information between tenants and property management teams is crucial for ensuring effective long-term cooperation. EPP Connect, which merges the best features of social media with advanced reporting functionality, is the next solution offered by EPP to facilitate tenants’ operations in the company’s shopping centres. This innovative, digital application with a very comprehensive range of features moves our relations with tenants to a completely new modern level,” says Wojciech Knawa, Member of the Management Board responsible for property management at EPP.
“We’re proud to partner with EPP to digitise their tenant communications processes across their shopping centre portfolio. During today’s challenging times, EPP wants to initiate intensive cooperation with all tenants and engage multiple solutions to create the best possible shopping experience. It is great to see EPP has embraced technology-driven communications to stay at the forefront of the shopping centre industry,” says Sander Verseput, Chief Operational and Financial Officer and co-founder of Chainels.